Frequently Asked Questions
We understand that arranging dental care at home can come with lots of questions — and we’re here to help.
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Below you’ll find answers to some of the most common queries about our mobile dental service, how it works, and what to expect.
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If there’s something we haven’t covered, please don’t hesitate to get in touch. We’re always happy to have a chat.
FAQ
Where does the appointment take place?
We visit patients in the comfort of their own home, typically at their bedside, in a lounge chair, or wherever they feel most at ease. Our fully portable equipment allows us to deliver care without needing a clinic or dental van.
What kind of dental treatments do you offer?
We focus on preventative and minimally invasive care, including check-ups, cleans, fluoride treatments, gentle fillings, and oral hygiene instruction. We do not offer cosmetic dentistry or high-pressure treatment plans, just respectful, age-appropriate care.
Do you provide dental care for people outside of aged care homes?
Yes. We care for anyone who finds it difficult to access traditional dental clinics, including people with chronic illnesses, disability, severe allergies or mobility limitations.
Is any of the treatment covered by Medicare or a DVA Gold Card?
Unfortunately, not at this stage. Our professional association is actively lobbying for these services to be included, and we hope this will change in future.
Can I claim using my private health fund?
Yes. Many private health funds cover part of our service, depending on your level of extras cover. We provide an itemised invoice to help you submit your claim, although we don’t offer on-the-spot rebates.
How do I pay?
An invoice will be sent after the appointment usually by email, though paper copies are available if needed. You can pay by card at the appointment or via bank transfer within 7 days.
How often do I book appointments?
This varies depending on individual needs. After your first visit, our hygienist will recommend a schedule. Most patients are seen every 3 to 6 months.
How do I book an appointment?
You can email brightsmilesbookings@gmail.com or call Brenda on 0408 000 702 for a friendly chat.
What areas do you service?
We cover Canberra ACT, and regional NSW. Regular visits include Bowral, Yass, Cowra, Cootamundra, Merimbula, Griffith, and more. We also visit Central and Northern NSW depending on demand. Get in touch and we’ll do our best to help.