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frequently
asked questions

  • Where does the appointment take place?
    We work with our patient's preference, to make them as comfortable as possible. For example in an armchair or bed in the resident's room.
  • Is any of the treatment covered by Medicare or DVA Gold Card?
    Sadly no, at this stage. It is a relatively new service and our Dental Hygienist Association is lobbying for Oral Hygiene Checks to be covered so we hope so in the future.
  • Can I claim using Private Health Care Fund?
    Private Health Funds do cover many parts of our service, it will depend on the level of cover. We provide an itemised invoice and receipt to enable claims to be made. We cannot offer rebates at time of payment currently.
  • How do I pay?
    We will provide you with an invoice following the appointment, usually via email but we can provide paper copies if required. You can either pay at the time of the appointment with your card or afterwards via bank transfer. Our payment terms are 7 days.
  • How often do I book appointments?
    It depends on the needs of our patients. Our hygienist will give recommendations following the initial appointment, our patients are most commonly visited every 3 or 6 months.
  • How do I book an appointment?
    You can email brightsmilesbookings@gmail.com or call Brenda on 0408 000702 to have a chat
  • What geographical areas do you cover?
    We cover Canberra, ACT and regional NSW with regular visits to Bowral, Yass, Cootamundra, Merimbula, Griffith and Cowra to name a few of our regions. We do visit Central NSW and Northern NSW Coast depending on number of patients. Please contact us and we will do our best to assist.
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